Terms & Conditions

By purchasing product via the Mia&Co online boutique, you are agreeing to the terms & conditions below. Please ensure you have a thorough understanding of all terms & conditions prior to purchase. 

Product Ordering

Please order product through our online boutique at http://www.miaandco.net.au. Orders can be generated by creating an account or through our guest check out option.

Our online boutique provides payment options via Paypal and Square, both secure payment gateways.

PayPal and Square are both trusted and 100% secure payment gateways.  No additional fees are charged to the customer upon purchase via this method of secure payment.  You can pay via PayPal whether you are a current PayPal account holder or not.  If you are a first-time user and don't wish to sign up for a PayPal account, simply pay via GUEST option.

Privacy Policy

For us to provide you with services, Mia&Co asks for personal details such as name, address, phone number and email address. Australian Privacy laws allow Mia&Co to collect personal information directly from you if reasonable and practical to do so.  Mia&Co secures all personal information received through the online boutique. All personal information including name, address, phone number and email address will not be released or viewed by anyone other than authorised Mia&Co team members.

Subsequent to this, Mia&Co does not currently process via credit card directly (we use PayPal & Square), hence these personal details are not retained by us.  

• We use the personal information provided when placing an order only to complete that order. We do not share this information with any other parties except to facilitate completion of that order.
• We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with others.

Lost or Damaged Goods

If your order has not arrived within 10 days of order placement, please contact martha@miaandco.net.au and we will track the order for you.

Mia&Co provides adequate packaging on all products for both transit and storage purposes. If you believe your goods have been damaged in transit, please contact us immediately and endeavour to provide photographic reference of the damaged packaging.

Returns/ Exchanges

• If on receipt of goods, they are not as expected, Mia&Co may consider an exchange for another item (to the same value). Mia&Co does not facilitate refunds.
• Should you wish to exchange an item please contact martha@miaandco.net.au within 10 days of placing order.
• Mia&Co will only facilitate an exchange if the goods are in “new” condition and returned with the original packaging still intact (not opened, worn, washed or altered in any way). Exchanges can be declined at Mia&Co's discretion if the goods are deemed damaged, used or worn.
• Sale items cannot be returned/ exchanged.
• It is the responsibility of the purchaser to cover the return shipping costs. Mia&Co will also charge an additional shipping charge of $10 for the exchanged product to be redelivered.
• Mia&Co is not responsible for loss or damage of goods through return shipping. However, if this situation arises we will do our best to work with you (the customer) to reach a positive outcome/solution. 
• No shipping costs will be refunded, including initial shipping costs relating to an exchange.
• Shipping costs for shipping of the exchanged item from Mia&Co to the customer is payable via Square and Paypal. 

Faulty Goods

If you believe your product to be faulty please email us. Should we deem your product to be faulty through reasonable use, we will honour replacement of product within a four (4) week period of purchase.

Stock Availability

Given the custom nature of Mia&Co handcrafted products, we only hold limited stock. Should your desired product not be available at the time of purchase, we will contact you to discuss the best course of action (likely lead time, refund or alternative product).  

Some products listed on our online boutique may be pre-order items. In the case that you have ordered a product that falls into this category we will contact you as soon as possible to notify you and update you with estimated delivery time.  These products are easily identifiable on our website so you will be aware at the time of ordering.

Sale Products

Sale items are not exchangeable or refundable, so please choose carefully. 

Mia & Co Products

Mia&Co are committed to providing excellent customer service to lovers of our products. Any slight imperfections in a product are simply part of its individual charm and we take pride in producing items that are unique and creative. In particular, with the leather products they will soften and wear with time. As leather is a natural product it will soften with use and heat and build with character after each use.

Customer Service

If you would like to know anything about one of our products, require more details or specifications please don’t hesitate to contact us at martha@miaandco.net.au.  

Copyright / Website Content

Mia&Co retains the copyright for all Mia&Co generated designs and products published on the Mia&Co website. All other pictures, information and resources used and published as content for this site, including logos, photos and blog content remain the copyright of their respective proprietors.

Disclaimer

Due to changing market forces and other circumstances that affect product availability and price stability, we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the online boutique are believed to be accurate and reliable at the time of publishing. There may be misprints, human errors and omissions. We reserve the right to make changes and corrections in prices, products and specifications without notice. Mia & Co reserves the right to review, change or modify any Terms and Conditions as a result of external market factors or other extenuating circumstances. All prices are in Australian dollars. Mia&Co accepts all major credit cards via Square and PayPal’s secure payment gateway. If for some unforeseen reason an order is not able to be fulfilled, Mia&Co will contact the customer as soon as possible to discuss the possibility of a replacement product or a refund.